Introduction
Leading digital lending platform CASHe provides salaried people quick personal loans. Among those looking for financial help for different purposes, CASHe has become well-known with its easy-to-use app and quick loan disbursal system. Resolving questions, complaints, or technical problems calls for effective customer service, though. Complete information on CASHe customer care number services—including contact details, grievance handling systems, and extra support channels—is given in this page.
Speaking with CASHe Customer Service
CASHe provides several means of contacting its customer care team. Although the platform does not have a toll-free number, consumers can get quick help by means of WhatsApp, email, or postal correspondence.
CASHe Customer Care Number
Whatsapp Support Number 8097553191 Customers can WhatsApp with CASHe’s support staff using this number. For brief questions about loans, payback, or account problems, this service is handy.
Email address support@cashe.co.in; CASHe Customer Care Email ID
Customers can write to this email address for comprehensive complaints or questions about CASHe goods and services. Usually, the response times run from one to three working days.
The Corporate Address of CASHe
The corporate office address of CASHe is as follows for those who would want conventional correspondence:
5th Floor, Paville House, Twin Towers Lane, Off Veer Savarkar Marg, Prabhadevi, Mumbai – 400025 Principal Officer – CASHe BHANIX FINANCE AND INVESTMENT LTD.[1] [2].
Grievance Redressal Method
To guarantee effective resolution of consumer complaints, CASHe has a disciplined grievance redressal system.
Three tiers comprise the process:
Level 1: First Exchange
- Consumers may register their complaints using:
- Emails: support@cashe.co.in
- WhatsApp : 8097553191
Apart from public holidays, the customer care team works Monday through Friday between 10:00 AM and 6:30 PM. Most problems go away in a few working days.
Level 2 : Climbing
Should the first reply fall short, consumers can escalate their complaints to the Grievance Redressal Officer:
- Mail Person: Ms. Pushpinder Kaur
- Phone number: 022-46047.
- Email address: grievances@bhanix.in
- Office Address: same as the above stated corporate address.
Level 3: Appeal for unresolved issues following thirty days
Consumers may appeal to the Reserve Bank of India’s Officer-in-Charge in Non-Banking Supervision Department.
- Address: 400008 RBI Byculla Office Building opposite Mumbai Central Railway Station
- Phone number: 022-23028140
- nbfcom Mumbai@rbi.org.in is the email address.
Typical Problems Solved by CASHe Customer Care
The customer care team of CASHe answers a broad spectrum of questions including:
- Tracking loan application status.
- Problems with repayment including failed auto-debits.
- CIBIL score variances brought on by erroneous loan reporting.
- Problems with the mobile app technically.
- general questions concerning loan terms and conditions.
Track loan application status: how?
Consumers can monitor their loan application status by means of the following channels:
Via Mobile App:
- Get the CASHe app from Apple’s or Google Play Store.
- Log in with LinkedIn, Google, Facebook credentials.
- For real-time updates on your application status, use the chat feature included into the app.
From Online Form:
- Visit the “Contact Us” part of CASHe’s official website.
Under the query type “Loan Application Status,” fill out the form including your name, email ID, mobile number, and loan application number.
FAQs Regarding CASHe Customer Care Number
The following addresses some often asked questions about CASHe customer service policies:
Q.1Does CASHe have a toll-free customer service number?
No, CASHe does not now provide a toll-free customer care number. Consumers can reach them email at support@cashe.co.in or WhatsApp at 8097553191.
Q2: CASHe answers questions fast?
Most questions are answered 1 to 3 working days. Depending on their nature, complex problems could take more time.
Q3: Can I social media contact CASHe?
Indeed, CASHe officials are active on social media sites including YouTube. On official complaints or inquiries, however, email or WhatsApp is advised.
Q4: Should my complaint still go unmet, what should I do?
Should your problem not be satisfactorially addressed at Level 1 or Level 2 of grievance redressal within 30 days, you can escalate it to the Non-Banking Supervision Department of the RBI.
Why should I use CASHe?
- Because of its: CASHe is a consistent lending source.
- rapid loan disbursal system (minutes).
- Different ways of flexible repayment.
- Not requiring security or collateral.
- Simple loan management and tracking mobile app
End
Improvement of user experience with financial services such as CASHe depends critically on effective customer support. The CASHe customer care number team guarantees timely resolution via several channels whether your needs include help with loan applications or you have complaints about repayments or technical problems.
- For quick assistance with your financial requirements or platform-related concerns:
- Make use of the WhatsApp number (8097553).
- Ask questions by email to support@cashe.co.in.
- Use their system of structured grievance redressal to escalate unresolved problems.
- With these tools at hand, you can boldly negotiate any difficulty using CASHe’s service.
